Description

Job Summary

The Customer Service Representative provides world-class service to patients by handling inquiries, managing payments, and supporting overall departmental efficiency. This role serves as a key point of contact at the front desk and by phone, ensuring a positive and professional experience for all patients.

 
Responsibilities
Essential Job Functions:

Accurately take and document messages from patients by phone or in person, following established guidelines and ensuring timely delivery.
Assist patients with inquiries in person or via phone and support related administrative departments as needed.
Provide courteous, professional customer service at the front desk and over the phone (answering within three rings).
Request and process information and payments while maintaining a helpful, respectful approach.
Personal Traits, Qualities, and Aptitudes:

Ability to deliver superior customer service.
Accountability and ownership of assigned responsibilities.
Commitment to learning and maintaining strong knowledge of the revenue cycle.
Ability to work efficiently, accurately, and maximize available resources.
 

Requirements

Qualifications
Education:

Preferred: High School Diploma or equivalent.
Desired: Associate Degree in Business Administration or related field.
Experience:

Minimum of 2 years of experience in a hospital or similar environment preferred.
Bilingual skills (especially English–Spanish) preferred.
Ability to work effectively with a culturally diverse population.